Warranty

 

Distributed Sensing Technologies, LLC offers a limited warranty for all hardware products we supply, such as sensors and enclosures. This warranty does not apply to services rendered or software products. Please consult the Terms and Conditions of Sale for Limitations of Warranty and other details. 

Warranty Period: Twelve (12) months from the date of purchase, as cited on the purchase invoice.

 

Warranty Coverage: This warranty covers any defects in material or workmanship under normal use during the Warranty Period. Defects may include the failure of discrete components (such as pumps or flow rate sensors) or the hardware unit as a whole. Unless otherwise noted, normal use is defined as operation in a dry and secure environment with temperatures ranging from 5 to 40 °C. Please follow all instructions provided in the manual(s) and datasheet(s). The warranty does not cover loss or incidental damage, such as water damage incurred during outdoor operation. Disassembly of the sensors, enclosures, and any other hardware is strictly forbidden, and instantly voids all warranty coverage. Please consult the Terms and Conditions of Sale for Limitations of Warranty and other details. 

Service Procedure: Contact us here to arrange for warranty service. Customer is responsible for all shipping and packaging costs both to and from the servicing center. Once at the service center, the equipment will be repaired or replaced at DSTech's option. If repaired, a report will be provided outlining the services rendered. If replaced, the replacement unit will be identical to that returned for service (same optional modules and settings). Both repaired and replacement units are covered under the original Warranty Period (one (1) year from the date of original purchase date).